Last Updated: June 14, 2026

In this policy, “the Company,” “we,” “us,” or “our” means Positive Psychology Institute, a division of Unbound Education, Inc., a Public Benefit Corporation. “The Site” means positivepsychology.institute.

The terms “program,” “product,” “course,” “service,” “training,” “certificate program,” “membership,” “event,” “community,” or “offering” are used broadly as general terms of convenience and should not be read to exclude one another where only one term is used.

Please read these Payment & Refund Policies carefully before purchasing or enrolling in any program, product, course, service, training, certificate program, membership, event, or other offering through Positive Psychology Institute.

By making a purchase, enrolling in a program, entering into a payment plan, or accessing any paid offering, you agree to be bound by these Payment & Refund Policies.

General Refund Policy

Unless a different refund policy is expressly stated on the applicable program sales page, checkout page, enrollment agreement, or written purchase terms, Positive Psychology Institute offers a 7-calendar-day money-back guarantee for eligible digital courses and online programs.

The 7-calendar-day refund period begins on the date of purchase.

To request a refund, you must contact us in writing at:

Email: info AT positivepsychology.institute
Subject Line: Refund Request

Your refund request should include your name, the email address used for purchase, the course or product purchased, the date of purchase, and a brief explanation of the request.

If your refund request is approved, your access to the applicable course, program, community, digital materials, downloads, bonuses, certificates, and related resources may be removed.

Digital Courses and Online Programs

For eligible digital courses, on-demand programs, online trainings, and downloadable educational materials, you may request a refund within 7 calendar days of purchase unless otherwise stated in the applicable program-specific terms.

After the 7-calendar-day period has passed, sales are final unless a different written refund right is expressly provided for that specific offering.

Because many PPI offerings include immediate access to proprietary digital materials, course content, videos, downloads, assessments, workbooks, templates, or other intellectual property, PPI reserves the right to deny a refund if we reasonably believe the refund policy is being abused.

Examples of potential abuse include, but are not limited to, repeated refund requests, substantial downloading or copying of materials before requesting a refund, unauthorized sharing of access or materials, completing a significant portion of a course and then requesting a refund, or purchasing and refunding multiple PPI products.

If a refund is issued, you agree to delete any downloaded materials from your devices, storage accounts, printed files, and any other location where you may have saved them. You may not continue using, copying, teaching from, sharing, repurposing, or distributing refunded materials.

Live Cohorts, Events, and Time-Specific Programs

For live cohorts, live online programs, in-person events, retreats, workshops, or time-specific programs, the applicable refund, cancellation, transfer, or deferral terms may differ from the general 7-calendar-day digital product policy.

If no specific refund policy is stated for a live or cohort-based offering, the following default policy applies:

You may request a refund within 7 calendar days of purchase, provided the request is received before the first live session, event, workshop, or cohort meeting begins.

Once the first live session, event, workshop, or cohort meeting has begun, tuition is non-refundable unless otherwise stated in writing.

This policy reflects the fact that live and cohort-based programs require planning, reserved capacity, faculty time, administrative preparation, and limited participant seats.

Certificate Programs and CCE-Related Courses

For certificate programs, professional trainings, CCE-qualified courses, BCC-related trainings, or continuing education offerings, the applicable program-specific refund and withdrawal terms will control if they differ from this policy.

Unless otherwise stated in writing, the default policy is:

You may request a refund within 7 calendar days of purchase, provided the request is received before you have completed the course, received a certificate of completion, claimed completion documentation, or submitted the course for third-party credentialing or continuing education purposes.

No refund will be issued after a certificate of completion, completion documentation, continuing education documentation, or credentialing-related documentation has been issued, unless required by law or expressly approved in writing by PPI.

No refund will be issued solely because a third-party credentialing, licensing, certification, continuing education, employer, or professional body declines to accept, approve, recognize, or apply a PPI program, certificate, training hour, course, or material unless a contrary refund right is expressly stated in writing in the applicable program-specific terms.

Physical Products

If PPI offers physical products, books, printed materials, card decks, or other shipped items, the applicable refund and return terms will be stated on the product page or checkout page.

If no specific product policy is stated, physical products may be refunded only if the request is made within 7 calendar days of delivery and the item is returned in substantially unused and resalable condition.

Shipping fees, handling fees, customs fees, and return shipping costs are not refundable unless required by law or unless the refund is due to an error by PPI.

One-Time Refund Limitation

To protect the integrity of this policy, each customer may receive a refund for a particular product, course, or program only once.

If you purchase the same product, course, or program again after receiving a refund, the subsequent purchase is final unless PPI expressly agrees otherwise in writing.

PPI also reserves the right to deny future refund requests from customers who have previously used the refund policy in a manner that PPI reasonably determines to be abusive, excessive, or inconsistent with the policy’s purpose.

Payment Plans

For some programs, courses, services, trainings, memberships, or offerings, payment plans may be made available.

When you enter into a payment plan with PPI, you are making a commitment to pay the full stated amount in exchange for access to the program, participation in the course, use of materials, enrollment privileges, or other services, information, or benefits.

A payment plan is not a subscription that may be canceled at will unless expressly stated otherwise in writing.

If you request and receive a refund within the applicable refund period, your access may be removed, and any remaining scheduled payments for that refunded purchase may be canceled.

If the applicable refund period has passed, you remain responsible for all amounts due under the payment plan, even if you choose not to participate, stop attending, fail to complete the program, do not use the materials, do not obtain a desired result, do not qualify for a credential, fail an exam, or decide that the offering is no longer right for you.

If any payment is not made in a timely manner for any reason, PPI may suspend participation, revoke access to course materials, restrict access to the learning platform, pause certificate or completion eligibility, withhold completion documentation, remove community access, or otherwise limit access until the account is brought current.

You remain responsible for all amounts due under your payment plan, including missed, declined, disputed, reversed, or failed payments.

Course Withdrawal Policy

You may withdraw from a course or program by sending written notice to:

Email: info AT positivepsychology.institute
Subject Line: Course Withdrawal

Withdrawal means that you are choosing not to continue participating in the course or program.

Withdrawal within the applicable refund period may qualify for a refund if all refund conditions are satisfied.

Withdrawal after the applicable refund period does not automatically entitle you to a refund, release you from payment obligations, preserve course access, transfer you into a later cohort, extend access deadlines, or create a credit for future use unless such rights are expressly stated in the applicable program-specific written terms or approved by PPI in writing.

If a program-specific withdrawal deadline, deferral option, credit option, access-extension option, or refund schedule is provided on the sales page, checkout page, enrollment agreement, or written purchase terms, that program-specific policy controls.

PPI may administratively withdraw a participant from a course or program for nonpayment, violation of participant conduct expectations, unauthorized sharing of materials, violation of confidentiality, misrepresentation of credentialing status, disruption of the learning environment, or other conduct inconsistent with PPI’s policies.

Administrative withdrawal does not relieve the participant of outstanding payment obligations.

Failed Payments, Collections, and Access Suspension

If a scheduled payment fails, is declined, is reversed, or is otherwise not received, we may attempt to reprocess the payment using the payment method on file, contact you for updated payment information, suspend access, or take other lawful steps to collect amounts owed.

You agree to keep your payment information current and to notify us promptly if your payment method changes.

You are responsible for any reasonable costs associated with collection of unpaid amounts, to the extent permitted by law.

Chargebacks and Payment Disputes

If you dispute a valid charge, initiate a chargeback, reverse a payment, or otherwise attempt to avoid payment for an amount properly owed under these policies, PPI reserves the right to suspend or terminate your access to programs, materials, communities, certificates, events, and other services while the matter is reviewed.

You agree to contact us first using the information below before initiating a chargeback or payment dispute so that we may attempt to resolve the matter directly.

Chargebacks or payment disputes do not cancel your payment obligations unless the dispute is resolved in your favor by the applicable payment processor, card issuer, court, or by written agreement with PPI.

Transfers, Deferrals, Substitutions, and Credits

Transfers, deferrals, substitutions, or credits for future programs are not guaranteed and are available only if expressly stated in the applicable program terms or approved by PPI in writing.

Any approved transfer, deferral, substitution, or credit may be subject to administrative requirements, deadlines, availability, price differences, expiration dates, or additional terms.

Unless expressly stated otherwise in writing, credits have no cash value, are non-transferable, and may not be applied retroactively.

Refund Currency and Processing

Refunds will generally be issued to the original payment method used for purchase.

Refunds will be issued in U.S. dollars unless otherwise required by law or by the payment processor. PPI is not responsible for currency fluctuations, foreign transaction fees, bank fees, card issuer fees, or payment processor fees imposed by third parties.

Approved refunds may take several business days to appear on your account depending on your payment provider, card issuer, or bank.

No Guarantee of Results, Credentialing, Certification, Licensure, Income, or CCE Acceptance

PPI makes reasonable efforts to accurately describe its programs, services, trainings, educational offerings, and intended benefits.

However, your level of success, progress, professional development, business results, income, client outcomes, personal transformation, exam performance, credentialing eligibility, certification outcome, continuing education acceptance, or professional result depends on many individual and external factors.

Because these factors differ for each individual, PPI cannot and does not guarantee any specific level of individual success, professional advancement, client growth, income, business performance, certification outcome, exam result, credentialing eligibility, continuing education acceptance, personal transformation, or other result.

PPI also cannot assume responsibility for your actions, decisions, omissions, professional conduct, business practices, coaching practice, client work, or use of the information provided.

Any examples, testimonials, case studies, success stories, participant stories, business examples, credentialing examples, or descriptions of potential outcomes appearing on the Site or in any PPI materials are intended to express possibilities, opinions, or examples of what some participants may experience. They should not be interpreted as promises, guarantees, or representations that you will achieve the same or similar results.

CCE, BCC, and Third-Party Credentialing Responsibility

Some PPI programs may be designed to support coach training, professional development, continuing education, or preparation related to the Board Certified Coach credential administered by the Center for Credentialing & Education.

Unless expressly stated in writing by PPI and supported by current written approval from CCE or another applicable credentialing body, no PPI program, course, training, certificate, or offering is represented as CCE-approved, BCC-approved, NBCC-approved, ICF-approved, accredited, endorsed, sponsored, or guaranteed to satisfy credentialing, licensure, certification, continuing education, or application requirements.

Credentialing and continuing education requirements may change at any time. Requirements may vary based on your degree, licensure, jurisdiction, professional background, prior training, coaching experience, credentialing pathway, application timing, and the policies of the applicable credentialing body.

You are solely responsible for confirming current CCE, BCC, licensing, certification, credentialing, continuing education, and professional requirements before enrolling, purchasing, relying on, or submitting any PPI program for credit, eligibility, or approval.

PPI does not control and is not responsible for decisions made by CCE, BCC, NBCC, ICF, licensing boards, employers, professional associations, educational institutions, or any other third-party organization.

Complaints and Disputes

Participants with complaints or disputes related to a PPI course, program, fee, refund, withdrawal, access issue, instructor, completion requirement, or other course-related matter should email:

Email: info AT positivepsychology.institute
Subject Line: Trainee Complaint

The complaint should include the participant’s name, contact information, course or program name, date of the issue, a description of the concern, relevant supporting information, and the requested resolution.

PPI will review complaints in good faith and attempt to respond within a reasonable period of time. PPI may request additional information, consult relevant instructors or administrators, propose corrective action, or issue a written response.

For CCE-qualified courses, PPI may be required to report certain complaints, disputes, grievances, or legal matters to CCE in accordance with applicable CCE policy.

Governing Law

This policy is governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, United States, without regard to conflict of law principles.

Changes to This Policy

PPI reserves the right to modify these Payment & Refund Policies at any time. We may do so by posting updated policies on the Site or by making updated policies available through checkout pages, order forms, enrollment agreements, or other purchase-related materials.

Your decision to purchase any program, product, course, service, training, certificate program, membership, event, or other offering, or to continue accessing or using any paid offering after such changes have been posted, constitutes your acceptance of the revised Payment & Refund Policies.

Contact Us

Positive Psychology Institute
A division of Unbound Education, Inc.
A Public Benefit Corporation
Harvard Square
One Mifflin Place, Suite 400
Cambridge, MA 02138
Website: https://positivepsychology.institute
Email: info AT positivepsychology.institute