Last Updated: June 6, 2026
This Privacy Policy explains how Positive Psychology Institute, a division of Unbound Education, Inc., a Public Benefit Corporation (“Positive Psychology Institute,” “PPI,” “we,” “us,” or “our”), collects, uses, shares, stores, and protects information when you visit positivepsychology.institute or use our websites, courses, trainings, certificate programs, communities, products, services, events, or related offerings.
By using our Site or services, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Site or our services.
This Privacy Policy should be read together with our Terms of Service and Payment & Refund Policies.
Information We Collect
We may collect information from you when you visit the Site, create an account, register for a course, enroll in a program, place an order, complete a payment, subscribe to a newsletter, download a resource, respond to a survey, submit a form, participate in a course or community, attend a live session, complete an assessment, submit a trainee evaluation, contact customer support, or otherwise interact with us.
The types of information we may collect include your name, email address, mailing address, billing address, phone number, account login information, course enrollment information, payment and transaction information, professional background, credentialing or certification interests, attendance records, course progress, assignment responses, assessment responses, course evaluations, survey responses, form submissions, coaching practice reflections, discussion posts, customer service communications, and any other information you choose to provide.
When you make a purchase, payment information may be collected and processed by third-party payment processors. We do not intentionally store full credit card numbers on our own systems.
We may also automatically collect certain technical and usage information, including your IP address, browser type, device type, operating system, referring URLs, pages viewed, links clicked, time spent on the Site, course access activity, login activity, approximate location information, and other analytics or diagnostic information.
Trainee Confidentiality and Educational Records
PPI protects the confidentiality of trainee information, including trainee identity, enrollment records, attendance information, course submissions, assessments, evaluations, and materials submitted by trainees, consistent with applicable law, this Privacy Policy, and relevant credentialing-provider requirements.
For CCE-qualified courses, PPI may be required to maintain complete and accurate course and trainee records for at least five years, including rosters, course materials, trainee evaluations, presenter/author information, learning objectives, promotional materials, and course completion records.
We use reasonable administrative, technical, and organizational safeguards to protect trainee records. Access to trainee information is limited to individuals and service providers who reasonably need the information to operate the Site, administer programs, support students, process payments, maintain records, provide instruction, evaluate completion, comply with law, or satisfy credentialing-provider requirements.
Sensitive, Professional, and Coaching-Related Information
Some PPI programs may include personal reflection, coaching practice, peer discussion, professional-development exercises, educational assignments, or live learning activities.
You should use care when sharing personal, client-related, clinical, health-related, financial, confidential, or otherwise sensitive information.
Unless we expressly state otherwise in a separate written agreement, our Site, courses, forms, learning platforms, and communities are not intended to collect protected health information, clinical records, therapy records, or confidential client-identifying information.
You agree not to submit client-identifying information, protected health information, or confidential third-party information unless you have all necessary rights, permissions, consents, and legal authority to do so.
Where coaching practice, peer discussion, or personal reflection occurs, we expect participants to respect the privacy and confidentiality of others. However, we cannot guarantee that other participants will maintain confidentiality. You should use discretion when sharing personal or sensitive information in group, community, course, live-session, or peer-learning environments.
CCE, BCC, Ethics, Evaluations, and Reporting
Some PPI programs may be designed to support coach training, professional development, continuing education, or preparation related to the Board Certified Coach credential administered by CCE.
This Privacy Policy governs how PPI handles information collected through our Site and services. It does not replace your independent ethical, legal, professional, credentialing, or confidentiality obligations as a coach, counselor, psychologist, therapist, physician, educator, consultant, or other professional.
If you are a coach, coach trainee, BCC applicant, BCC credential holder, or participant in a coaching-related program, you are responsible for understanding and following all applicable ethical standards, including confidentiality standards, informed-consent obligations, privacy limitations, recordkeeping obligations, mandatory reporting rules, and scope-of-practice requirements that apply to your work.
For CCE-qualified courses, PPI may be required to submit certain information to CCE, including course records, materials, evaluation summaries, complaint information, audit materials, or other information required by CCE policy or agreements. The CCE policy requires RCTPs to maintain evaluations for at least five years and, when required, submit summary evaluation reports to CCE. Individual trainee evaluations are not to be submitted unless requested by CCE.
PPI may also be required to report certain complaints, disputes, grievances, legal matters, or policy-related matters to CCE. Where such reporting is required, PPI will disclose only information reasonably necessary to comply with applicable CCE requirements, law, policy, agreement, or legitimate administrative need.
How We Use Your Information
We may use the information we collect to provide, operate, and improve the Site, courses, trainings, certificate programs, communities, products, and services.
We may also use your information to register you for courses, process enrollments, manage accounts, provide access to materials, process payments, send receipts, manage payment plans, respond to questions, provide technical support, send course updates, deliver program reminders, send account notices, administer surveys, administer assessments, track attendance, track progress, issue completion records or certificates, maintain trainee records, improve curriculum, evaluate course quality, analyze user experience, protect the security and integrity of the Site, comply with law, satisfy credentialing-provider obligations, enforce our policies, and support legitimate business operations.
We may also use your information to send newsletters, educational content, marketing communications, event invitations, or promotional materials where permitted by law.
Email Communications
The email address you provide may be used to send information and updates related to your account, purchases, courses, enrollments, payment plans, certificates, support requests, or other services.
We may also send occasional educational, promotional, or marketing emails about company news, programs, services, events, resources, or related offerings. You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in those emails.
Even if you unsubscribe from marketing emails, we may still send transactional or administrative emails related to your account, purchases, course access, payment obligations, certificates, legal notices, policy updates, or other service-related matters.
Cookies and Similar Technologies
We may use cookies, pixels, tags, analytics tools, tracking technologies, and similar technologies to operate the Site, remember preferences, process shopping cart activity, maintain login sessions, analyze traffic, understand user behavior, improve the Site, measure marketing effectiveness, and provide relevant content or advertising.
We may use third-party tools such as analytics providers, advertising platforms, email marketing services, course platforms, payment processors, customer relationship management tools, video platforms, webinar platforms, community platforms, or other service providers that use cookies or similar technologies.
You can choose to disable cookies through your browser settings. If you turn cookies off, some features of the Site, checkout process, login system, course platform, or services may not function properly.
Analytics, Advertising, and Third-Party Tools
We may use third-party analytics and advertising tools, including services provided by companies such as Google, Meta, or other technology providers. These tools may collect information about your visits to our Site and other websites in order to measure traffic, analyze performance, improve user experience, or provide advertising.
Third-party vendors may use cookies, pixels, device identifiers, or similar technologies to serve ads, measure conversions, or analyze user activity. You may be able to manage certain advertising preferences through your browser settings, device settings, Google ad settings, Meta ad settings, or industry opt-out tools.
We do not control the privacy practices of third-party advertising or analytics providers. Their collection and use of information is governed by their own privacy policies.
How We Share Information
We do not sell your personal information in the ordinary sense of exchanging your personal information for money.
We may share information with trusted third parties who help us operate our Site, conduct our business, process payments, deliver courses, host content, provide customer support, send emails, manage enrollments, analyze usage, administer communities, store data, provide marketing tools, or otherwise serve you.
These third parties may include payment processors, learning management systems, website hosts, email service providers, customer relationship management platforms, analytics providers, advertising platforms, cloud storage providers, video platforms, webinar platforms, contractors, instructors, faculty, administrators, professional advisors, credentialing-related administrators, and other operational service providers.
We may also disclose information when we believe disclosure is appropriate to comply with law, respond to legal process, enforce our policies, collect amounts owed, prevent fraud or abuse, protect our rights or property, protect the safety of users or others, address security or technical issues, respond to credentialing-provider requirements, participate in audits, or satisfy CCE-related reporting obligations.
If PPI or Unbound Education, Inc. is involved in a merger, acquisition, reorganization, sale of assets, financing, change of control, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.
Payment Information
Payments may be processed by third-party payment processors. When you make a purchase, you may be asked to provide billing information and payment details directly to the payment processor.
We may receive limited payment-related information, such as your name, billing contact information, transaction amount, payment status, last four digits of a payment card, card type, expiration date, invoice details, and related transaction metadata.
We do not intentionally store full credit card numbers on our own systems.
Course Records, Certificates, and Educational Administration
If you enroll in a course, training, certificate program, or other educational offering, we may maintain records related to your enrollment, participation, attendance, completion status, assignments, assessments, trainee evaluations, certificates, payment status, and communications.
We may use these records to administer programs, verify completion, issue certificates, respond to participant requests, comply with legal or tax obligations, evaluate educational quality, support internal recordkeeping, comply with CCE or other credentialing-provider requirements, and document course completion.
If a program involves third-party credentialing, continuing education, or certification processes, you are responsible for determining whether and how your records may be submitted to the applicable third-party organization. Unless expressly stated otherwise, we do not guarantee that any third-party credentialing body will accept our records, certificates, course hours, or documentation.
AI, Automation, and Educational Technology
We may use technology tools, including automation, analytics, artificial intelligence, learning platforms, or other educational technology, to support administration, communications, curriculum development, user experience, customer support, marketing, or educational delivery.
We do not intend to use AI tools to make final credentialing, certification, admission, or legal determinations about you without appropriate human involvement.
You should not submit confidential client information, protected health information, or sensitive third-party information into any AI-enabled tool, assignment, form, chatbot, or learning activity unless we expressly authorize such use and provide appropriate instructions.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no website, platform, email system, payment system, learning platform, or method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly if you believe your account has been compromised.
Data Retention
We retain personal information for as long as reasonably necessary to provide services, administer programs, maintain educational and business records, comply with legal, accounting, tax, contractual, credentialing, CCE, reporting, or audit obligations, resolve disputes, enforce agreements, prevent fraud, and support legitimate business purposes.
For CCE-qualified courses, certain course and trainee records may be retained for at least five years or longer if required by applicable law, CCE policy, contractual obligation, audit need, or dispute-resolution purpose.
Your Choices and Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information. These may include the right to request access to personal information, correction of inaccurate information, deletion of certain information, restriction or objection to certain processing, portability of certain information, or the ability to opt out of certain marketing communications or targeted advertising.
To make a privacy-related request, you may contact us using the information below.
We may need to verify your identity before responding to certain requests. We may deny or limit requests where permitted by law, including where information must be retained for legal, tax, accounting, contractual, security, educational, credentialing, CCE, dispute-resolution, or legitimate business purposes.
Children’s Privacy
Our Site, programs, products, and services are intended for adults and are not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without appropriate parental consent, we will take reasonable steps to delete that information.
Some programs may be intended for adults only or may have higher minimum age requirements. If a program has a specific age requirement, that program-specific requirement will apply.
Third-Party Links
Our Site may contain links to third-party websites, platforms, tools, products, services, credentialing bodies, payment processors, learning platforms, or resources that are not owned or controlled by PPI or Unbound Education, Inc.
These third-party sites and services have separate and independent privacy policies. We are not responsible for their content, security, policies, practices, or activities.
Do Not Track Signals
Some browsers may transmit “Do Not Track” signals. Because there is no uniform industry standard for responding to such signals, our Site may not respond to Do Not Track signals.
You can manage many cookie and tracking preferences through your browser, device, or third-party platform settings.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make changes, we will update the “Last Updated” date above.
Your continued use of the Site or our services after changes are posted means that you accept the revised Privacy Policy. We encourage you to review this Privacy Policy periodically.
Contact Us
Positive Psychology Institute
A division of Unbound Education, Inc.
A Public Benefit Corporation
Harvard Square
One Mifflin Place, Suite 400
Cambridge, MA 02138
Website: https://positivepsychology.institute