Last Updated: June 14, 2026

Please read these Terms of Service carefully before using https://positivepsychology.institute and any related websites, course platforms, learning portals, communities, or services operated by Positive Psychology Institute, a division of Unbound Education, Inc., a Public Benefit Corporation (“Positive Psychology Institute,” “PPI,” “we,” “us,” or “our”).

These Terms of Service govern your access to and use of the Site, including any content, courses, trainings, certificate programs, practice activities, learning materials, videos, audio recordings, assessments, downloads, communities, products, services, events, or other offerings made available through the Site.

By accessing, browsing, purchasing from, enrolling in, or otherwise using the Site or any PPI offering, you agree to be bound by these Terms of Service. If you do not agree to these Terms, please do not use the Site or enroll in our offerings.

Educational Purpose

Positive Psychology Institute provides educational and professional-development programs in positive psychology, coaching, applied psychology, human flourishing, well-being, ethics, communication, professional practice, and related areas.

Our programs, courses, content, and materials are provided for educational purposes only. They are not medical, psychological, psychiatric, legal, financial, clinical, or other licensed professional advice.

Nothing on the Site or in any course, training, practice activity, live session, community, or other PPI offering should be interpreted as creating a therapist-client, physician-patient, attorney-client, supervisory, fiduciary, credentialing, or other licensed professional relationship.

You are solely responsible for determining how to apply any information, tools, frameworks, assessments, or practices within the scope of your own education, training, licensure, certification, professional role, jurisdiction, and ethical obligations.

Participation in or completion of any PPI program does not, by itself, authorize you to practice psychotherapy, counseling, psychology, medicine, social work, coaching, consulting, or any other regulated profession where licensure, certification, registration, supervision, or other legal authorization is required.

CCE, BCC, RCTP, and Credentialing Disclosures

Some PPI programs may be designed to support coach training, professional development, continuing education, or preparation related to third-party credentials, including the Board Certified Coach credential administered by the Center for Credentialing & Education.

CCE has sole discretion and authority to determine whether a provider or course satisfies CCE policy, agreement, and credential-eligibility requirements.

Unless expressly stated in writing on a specific course page and supported by current written authorization from CCE, no PPI program, course, certificate, training, or offering should be understood as CCE-approved, BCC-approved, NBCC-approved, ICF-approved, accredited, endorsed, sponsored, or guaranteed to satisfy any credentialing, certification, licensure, examination, or continuing education requirement.

If PPI is approved by CCE as a Registered Credential Training Provider for a specific credential or course, only those courses expressly identified as qualifying for CCE credit should be treated as CCE-qualified courses. Courses that qualify for CCE credit will be clearly identified.

For any course that is CCE-qualified, PPI will use only the CCE approval statement, provider number, logo, and related language authorized by CCE. PPI will not represent that CCE endorses or supports any specific course, course content, instructor, provider, methodology, business model, philosophy, or professional outcome.

Credentialing requirements may change at any time and may vary depending on your education, degree, licensure, experience, jurisdiction, prior training, application timing, and credentialing pathway. You are solely responsible for reviewing and confirming current requirements with CCE, BCC, NBCC, ICF, licensing boards, employers, professional associations, or other credentialing bodies before enrolling in, relying on, or submitting any PPI program for credit, eligibility, continuing education, or credentialing purposes.

PPI does not guarantee that any program will qualify you for, satisfy requirements for, or result in the award of any license, certification, credential, designation, exam approval, continuing education credit, employment opportunity, professional status, income, client result, or business outcome.

Course Information, Learning Objectives, and Public Disclosures

For courses that are CCE-qualified or otherwise intended to support credentialing or continuing education, PPI will make reasonable efforts to publish complete, clear, and accurate course information, which may include the course description, learning objectives, registration requirements, presenter or author qualifications, number of approved or available hours where applicable, course-completion requirements, assessment requirements, trainee-evaluation requirements, certificate delivery information, accommodation instructions, and provider contact information.

Participants are responsible for reviewing the applicable course page, checkout page, enrollment agreement, course instructions, and program materials before enrolling.

Course Completion, Assessments, and Certificates

Some PPI courses may require attendance, participation, completion of learning materials, submission of assignments, completion of trainee evaluations, completion of a post-test or assessment, participation in practice activities, or other course-completion requirements.

Where applicable, PPI may issue certificates of completion, attendance, participation, or training. A certificate of completion indicates only that the participant satisfied PPI’s completion criteria for that specific course or program.

A PPI certificate is not a license, government authorization, professional credential, CCE credential, BCC credential, board certification, or guarantee of eligibility for any third-party certification, examination, continuing education credit, employment opportunity, or professional designation unless expressly stated in writing and supported by current approval from the applicable authority.

PPI may withhold certificates or completion documentation if a participant has not satisfied attendance, participation, assessment, payment, conduct, trainee-evaluation, or other course-completion requirements.

For CCE-qualified courses, the applicable course page or course instructions will identify the certificate delivery method and expected time frame.

ADA and Disability Accommodations

PPI is committed to providing access to its programs in a manner consistent with the Americans with Disabilities Act and other applicable federal, state, and local disability laws.

Participants who need reasonable accommodations for a course, assessment, live session, virtual program, on-demand course, learning platform, or other PPI offering should contact us as early as possible and preferably before the course begins.

Accommodation requests should be sent to:

Email: info AT positivepsychology.institute
Subject Line: Accommodation Request

Your request should include your name, the course or program name, the accommodation requested, the course date or cohort if applicable, and any relevant information that will help us evaluate and respond to the request.

PPI may request reasonable documentation where permitted by law. We will review accommodation requests in good faith and provide reasonable and appropriate accommodations where required by applicable law.

Because some accommodations require advance planning, late requests may limit our ability to provide the requested accommodation before the relevant course, live session, assessment, or deadline.

Non-Discrimination

PPI does not discriminate with respect to its services, courses, programs, or activities on the basis of race, color, religion, creed, sex, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status, organizational membership, or any other status protected by applicable law.

PPI does not require or encourage participants to accept or support any particular political or religious belief, principle, or creed.

Participant Conduct

PPI is committed to a respectful, ethical, inclusive, and productive learning environment.

You agree to engage respectfully with instructors, staff, students, participants, clients, community members, and other users. You may not engage in harassment, abuse, threats, discrimination, intimidation, disruption, defamation, plagiarism, cheating, intellectual property misuse, unauthorized sharing of materials, misrepresentation of credentials, or conduct that interferes with the learning experience of others.

We reserve the right to remove, suspend, administratively withdraw, or terminate any participant from a program, course, community, event, platform, or service if we determine, in our sole discretion, that the participant’s conduct is disruptive, unsafe, unethical, unlawful, harmful, discriminatory, or inconsistent with PPI’s standards.

Confidentiality in Learning Environments

Some PPI programs may include coaching practice, peer coaching, reflective exercises, live discussion, case discussion, role play, community participation, or personal and professional sharing.

Participants are expected to respect the confidentiality and privacy of other participants, instructors, clients, and third parties. You agree not to disclose private, identifying, sensitive, or confidential information shared by other participants in a course, community, live session, or practice activity.

However, PPI cannot guarantee that other participants will maintain confidentiality. You should use discretion when sharing personal, client-related, clinical, business, or sensitive information in any group, course, community, or online setting.

You agree not to submit or disclose client-identifying information, protected health information, confidential third-party information, or sensitive personal information unless you have all necessary permissions and such disclosure is lawful, appropriate, and consistent with your professional obligations.

Intellectual Property

The Site and all content, materials, designs, text, graphics, logos, images, videos, audio recordings, course materials, downloadable resources, training frameworks, exercises, assessments, workbooks, slides, handouts, prompts, trademarks, service marks, and other intellectual property appearing on or made available through the Site are owned by or licensed to PPI and/or Unbound Education, Inc., unless otherwise stated.

All such content is protected by applicable copyright, trademark, trade secret, and other intellectual property laws.

Your purchase, registration, or enrollment gives you a limited, revocable, non-transferable, non-exclusive license to access and use the applicable materials for your own personal educational and professional-development purposes only, unless PPI expressly authorizes another use in writing.

You may not copy, reproduce, distribute, modify, publish, display, transmit, sell, license, create derivative works from, teach from, train from, upload to AI systems, use to train AI models, repurpose, resell, or otherwise exploit any Site or course content without our prior written permission, except as expressly permitted by these Terms or applicable law.

Participation in a course, training, certificate program, or other offering does not transfer ownership of any intellectual property to you.

You may not share login credentials, course access, downloads, recordings, slides, transcripts, workbooks, prompts, assignments, assessments, community content, or other restricted materials with any third party.

User Content

If you submit, upload, post, or otherwise provide content to the Site, course platform, learning community, assignment portal, discussion board, live session, or related service, you represent that you have the right to do so and that your content does not violate the rights, privacy, confidentiality, or legal interests of any third party.

You retain ownership of content you submit, but you grant PPI and Unbound Education, Inc. a non-exclusive, royalty-free, worldwide license to use, host, store, reproduce, display, and distribute such content as reasonably necessary to operate the Site, provide services, administer programs, evaluate assignments, support course participation, maintain educational records, improve offerings, and comply with legal, contractual, credentialing, or CCE-related obligations.

You agree not to submit unlawful, defamatory, infringing, harassing, abusive, confidential, client-identifying, protected, or otherwise inappropriate content.

Records, Evaluations, and Reporting

PPI may maintain records relating to course enrollment, attendance, completion, participation, assignments, assessments, trainee evaluations, certificates, payments, complaints, withdrawals, accommodations, and communications.

For courses offered for CCE credential-eligibility credit, PPI may be required to maintain course and trainee records for at least five years, including rosters, presenter or author information, course descriptions, trainee evaluations, promotional materials, course materials, and learning objectives.

Where required by CCE or another credentialing body, PPI may submit course records, evaluation summaries, complaint information, audit materials, or related information in accordance with applicable policy, law, agreement, and our Privacy Policy. Unless requested by CCE or required by law, individual trainee evaluations will not be submitted to CCE.

Complaints and Dispute Resolution

PPI maintains a written complaint and dispute-resolution policy for trainee complaints and disputes related to PPI courses.

Participants may submit a complaint by emailing:

Email: info AT positivepsychology.institute
Subject Line: Trainee Complaint

Complaints should include the participant’s name, contact information, course or program name, date of the issue, a description of the concern, relevant supporting information, and the requested resolution.

PPI will review complaints in good faith and attempt to respond within a reasonable period of time. Depending on the nature of the complaint, PPI may request additional information, consult relevant instructors or administrators, propose corrective action, or issue a written response.

For CCE-qualified courses, PPI may be required to report certain complaints, disputes, grievances, legal matters, or policy-related matters to CCE within time frames required by CCE policy.

Submitting a complaint does not guarantee a refund, transfer, deferral, credit, certificate, grade change, credentialing outcome, or other requested resolution.

Payments, Refunds, Withdrawals, and Cancellations

Purchases, tuition payments, installment plans, refunds, cancellations, chargebacks, transfers, deferrals, course withdrawals, and related financial terms are governed by our Payment & Refund Policies and any program-specific checkout terms, refund policies, cancellation policies, enrollment agreements, or written purchase terms.

Unless a different refund policy is expressly stated on the applicable program sales page, checkout page, enrollment agreement, or written purchase terms, PPI offers a 7-calendar-day money-back guarantee for eligible digital courses and online programs.

The 7-calendar-day refund period begins on the date of purchase.

For live cohorts, live online programs, in-person events, retreats, workshops, certificate programs, CCE-qualified courses, or time-specific programs, the applicable program-specific refund, withdrawal, cancellation, transfer, or deferral terms may differ from the general digital course refund policy.

By purchasing or enrolling in any offering, you agree to the applicable payment, refund, cancellation, and withdrawal terms presented at the time of purchase or enrollment.

If a refund is issued, PPI may remove your access to the applicable course, program, community, digital materials, downloads, bonuses, certificates, and related resources. You agree to delete any downloaded materials and to stop using, copying, teaching from, sharing, repurposing, or distributing refunded materials.

PPI reserves the right to deny a refund if we reasonably believe the refund policy is being abused, including substantial downloading or copying of materials before requesting a refund, unauthorized sharing of materials, repeated refund requests, or completion of a significant portion of the course before requesting a refund.

Payment Plans

For some programs, courses, services, trainings, memberships, or offerings, payment plans may be made available.

When you enter into a payment plan with PPI, you are making a commitment to pay the full stated amount in exchange for access to the program, participation in the course, use of materials, enrollment privileges, or other services, information, or benefits.

A payment plan is not a subscription that may be canceled at will unless expressly stated otherwise in writing.

If you request and receive a refund within the applicable refund period, your access may be removed and any remaining scheduled payments for that refunded purchase may be canceled.

If the applicable refund period has passed, you remain responsible for all amounts due under the payment plan, even if you choose not to participate, stop attending, fail to complete the program, do not use the materials, do not obtain a desired result, do not qualify for a credential, fail an exam, or decide that the offering is no longer right for you.

If any payment is not made in a timely manner for any reason, PPI may suspend participation, revoke access to course materials, restrict access to the learning platform, pause certificate or completion eligibility, withhold completion documentation, remove community access, or otherwise limit access until the account is brought current.

Course Withdrawal

You may withdraw from a course or program by sending written notice to:

Email: info AT positivepsychology.institute
Subject Line: Course Withdrawal

Withdrawal means that you are choosing not to continue participating in the course or program.

Withdrawal within the applicable refund period may qualify for a refund if all refund conditions are satisfied.

Withdrawal after the applicable refund period does not automatically entitle you to a refund, release you from payment obligations, preserve course access, transfer you into a later cohort, extend access deadlines, or create a credit for future use unless such rights are expressly stated in the applicable program-specific written terms or approved by PPI in writing.

If a program-specific withdrawal deadline, deferral option, credit option, access-extension option, or refund schedule is provided on the sales page, checkout page, enrollment agreement, or written purchase terms, that program-specific policy controls.

PPI may administratively withdraw a participant from a course or program for nonpayment, violation of participant conduct expectations, unauthorized sharing of materials, violation of confidentiality, misrepresentation of credentialing status, disruption of the learning environment, or other conduct inconsistent with PPI’s policies.

Administrative withdrawal does not relieve the participant of outstanding payment obligations.

Failed Payments, Collections, and Chargebacks

If a scheduled payment fails, is declined, is reversed, or is otherwise not received, PPI may attempt to reprocess the payment using the payment method on file, contact you for updated payment information, suspend access, or take other lawful steps to collect amounts owed.

You agree to keep your payment information current and to notify us promptly if your payment method changes.

If you dispute a valid charge, initiate a chargeback, reverse a payment, or otherwise attempt to avoid payment for an amount properly owed, PPI reserves the right to suspend or terminate your access to programs, materials, communities, certificates, events, and other services while the matter is reviewed.

You agree to contact us first before initiating a chargeback or payment dispute so that we may attempt to resolve the matter directly.

Chargebacks or payment disputes do not cancel your payment obligations unless the dispute is resolved in your favor by the applicable payment processor, card issuer, court, or by written agreement with PPI.

Links to Third-Party Websites

The Site may contain links to third-party websites, platforms, services, tools, payment processors, learning platforms, credentialing bodies, or resources that are not owned or controlled by PPI or Unbound Education, Inc.

We are not responsible for the content, policies, practices, availability, accuracy, security, decisions, requirements, or representations of any third-party websites or services. The inclusion of a link does not imply endorsement.

We encourage you to review the terms, privacy policies, and current requirements of any third-party site, platform, credentialing body, or service you visit.

Disclaimer of Warranties

The Site and all content, materials, programs, courses, trainings, communities, products, and services are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied.

To the fullest extent permitted by law, PPI and Unbound Education, Inc. disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, uninterrupted operation, and suitability for credentialing, licensure, certification, business, income, clinical, personal, professional, or educational outcomes.

We do not guarantee that the Site, learning platform, community, video platform, payment platform, or any related service will be secure, error-free, uninterrupted, or free of viruses or other harmful components.

Limitation of Liability

To the fullest extent permitted by law, PPI, Unbound Education, Inc., and their respective officers, directors, employees, contractors, instructors, faculty, affiliates, representatives, and agents shall not be liable for any indirect, incidental, consequential, special, punitive, exemplary, or similar damages arising out of or related to your use of the Site, participation in any program, reliance on any content, inability to access the Site or services, credentialing decisions by third parties, loss of income, loss of business opportunity, professional consequences, participant conduct, or failure to obtain a desired result.

Your sole remedy for dissatisfaction with the Site, content, materials, programs, or services is to discontinue use of the Site and services, subject to applicable payment obligations and refund policies.

Indemnification

You agree to indemnify, defend, and hold harmless PPI, Unbound Education, Inc., and their respective officers, directors, employees, contractors, instructors, faculty, affiliates, representatives, and agents from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to your use of the Site, violation of these Terms, misuse of materials, unauthorized sharing of content, professional conduct, services you provide to clients or third parties, violation of applicable law, or infringement of any intellectual property, privacy, confidentiality, or other rights.

Termination

We reserve the right to suspend, restrict, administratively withdraw, or terminate your access to the Site, course materials, programs, communities, platforms, certificates, or related services at any time, with or without notice, if we determine that you have violated these Terms, misused our materials, disrupted the learning environment, failed to meet payment obligations, acted unlawfully or unethically, violated confidentiality, misrepresented credentialing status, or engaged in conduct we deem inappropriate, unsafe, discriminatory, or harmful.

Termination of access does not relieve you of any outstanding payment obligations.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, United States, without regard to conflict of law principles.

Changes to These Terms

PPI reserves the right to modify or update these Terms of Service at any time. Any changes will be effective when posted on the Site unless otherwise stated.

Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

If you do not agree to any part of these Terms or any future changes, you should discontinue use of the Site immediately.

Contact Us

If you have any questions about these Terms of Service, you may contact us at:

Positive Psychology Institute
A division of Unbound Education, Inc.
A Public Benefit Corporation
Harvard Square
One Mifflin Place, Suite 400
Cambridge, MA 02138
Website: https://positivepsychology.institute
Email: info AT positivepsychology.institute